Thank you for your consideration in migrating from NCS EDI-TIPS system to GeTS’ TRADEWEB LIVE!.

 We are pleased to share with you all the necessary information.

1Background

NCS is ceasing the current EDI-TIPS application service by 31st December 2016. Hence GeTS is referred by NCS to on-board and migrate all NCS’ customers to TradeWeb Live! before the deadline. TradeWeb Live! is the TradeNet Front End system provided by GeTS.


2. Introduction of TradeWeb Live! and GeTS

GeTS Asia Pte Ltd (Global eTrade Services), previously known as CrimsonLogic eTrade Services Pte Ltd (a wholly owned subsidiary of CrimsonLogic), provides the TradeNet Front End system for the Trade Communities in Singapore. The key product – TradeWeb Live!, is an online cloud-based system that is widely used by more than 4,000 users island wide. GeTS Asia was established since 2007, and today GeTS is connected not only to Singapore Customs but to the various Customs in the region, providing permit declaration and other related services. For more information about GeTS, please visit our website : http://globaletrade.services/introduction

TradeWeb Live! is a system hosted online. Users can access from any computer using any web browser, from any location. Users will only need to remember the user ID and Password. No installation is required.

For more information about TradeWeb Live!, click here or visit our website : http://globaletrade.services/live


3. TradeWeb Live! Pricing

We will register the TradeWeb ID according to your TradeXchange declarant ID.

Price List as below.

Note: 1 TradeXchange ID = 1 TradeWeb Live! ID

 

4. Migration to TradeWeb Live!

a. Registrationplease sign up using form here. We will start to process your account creation and our customer administration team will contact you once the setup is completed within 3 to 5 working days.

b. Price Waiver – all customers converted from NCS will enjoy a 3-months waiver, and one-time registration fee $50 waiver.
i. The waiver starts from January to March 2017. Customers will start paying on 1st April 2017 onwards.

c. Data Migration – from EDI-TIPS to TradeWeb Live!
i. Unfortunately we are unable to migrate the historical data from EDI-TIPS. All TradeWeb Live! accounts will start new afresh.
ii. Please contact NCS on retrieving your current database.
iii. However we are able to migrate code tables from Excel for Party Codes and Location Codes.
iv. Please send us your completed excel and we will import into your TradeWeb Live! user account. 

d. Commencement
i. We will commence your account within 3 to 5 working days upon receipt of registration form.
ii. You will be receiving a commencement letter from our Customer Admin. The commencement letter will contain login credentials and instructions to start using TradeWeb Live!.
iii. Customer Admin contact: customeradmin@crimsonlogic.com  6887 7333 (press 2)


5Operation Help Desk Support

a. We have 3 support channels to address all your enquiries.


i. Phone Call Support: 6887 7333 (press 1) available 24 x 7
ii. Email Support: support@globaletrade.services
iii. Live Chat Support: Launch Live Chat from TradeWeb Live!


b. Billing
i. Monthly invoices will be sent to your registered email.
ii. You can manually download invoices from our billing portal; or contact our HelpDesk to acquire your monthly invoice.
iii. Visit https://myaccount.crimsonlogic.com/ or
iv. Launch from TradeWeb Live!


c. Business Team Contact:
i. Email: sales@globaletrade.services
ii. Phone: 6887 7050

 

6TradeWeb Live! Training

a. Free Mass Training Classes
ii. TradeWeb Live! Training sessions on 27 & 28 December (half day each, 2.30 – 5 PM) at CrimsonLogic HQ office. Admission is optional and free.
iii. Please opt for training in the registration form.
iv. Address: 31 Science Park Road, The Crimson, Singapore 117611

b. Hands-on Classes
 2.5 Day course at $481.50 (inclusive of GST)
• 21 to 23 Dec 16
• 23 to 25 Jan 16
• 1 to 3 Feb 17

Company based claim from SSG is 17 hours X$2.00 = $34.00
Individual can claim full course fee from SkillsFuture.

1 Day express course at $192.60 (inclusive of GST)
• 13 Jan 17
• 9 Feb 17

Company based claim from SSG is 7 hours X$2.00 = $14.00
Individual can claim full course fee from SkillsFuture.

Phone Call Support: 6887 7888 (press 3) or email training@crimsonlogic.com

c. Self-help
Get familiar with TradeWeb Live! at your own pace using TradeWeb Live! user manual. Request one from us.