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Implementing a New System while Ensuring Business Continuity (Botswana Integrated Customs Management System) Case Study

Botswana Unified Revenue Service (BURS) needed a National Single Window integrated with a Customs Management System (CMS) that will enable their trade community to fulfil all compliance requirements through a single platform that integrates with every Government Agency involved in the trade clearance process. However, continuing with an existing system for stability and managing perceived risks of business disruption when migrating to a new system can be a real conundrum for Customs administrators and agencies. We planned out with BURS team measures to ensure smooth transition.


“We are very glad that, despite a number of legacy issues, the project has been delivered on time and within budget. TFP products have incorporated international standards and best practices, it has helped us to jump-start our journey in providing world-class services to our trade community.”

Molemi Pule General Manager, Technical Services Botswana Unified Revenue Service