Adapting to the e-Commerce Boom
Even before the pandemic brought on by COVID-19, e-Commerce was already growing at such a rapid rate. The crisis accelerated the huge increase in e-Commerce across the globe. Sales in traditional retail or brick and mortar stores decreased while e-Commerce saw year-over-year growth in the U.S. and Canada. When the global crisis hit, most stores took their business online to stay afloat. Many consumers around the world purchased online for the first time, joining billions of customers who are already e-Commerce customers. Because of this, e-commerce sales in 2020 easily topped those of 2019. Analysts predict that that this growth will continue beyond COVID-19. This makes adapting to the e-Commerce boom a priority for many businesses.
e-Commerce Growth is Here to Stay
The new buying habits that were formed during the quarantine or while sheltering in place and the changes the businesses implemented in response to the crisis and the new buying habits are helping make sure that this huge e-Commerce activity will continue to increase even after the pandemic.
People who have never purchased online before shopped from websites for the first time, including for day-to-day needs such as grocery items. On the other hand, shoppers who have been buying online well before the pandemic are purchasing more items through e-Commerce sites. It’s not uncommon for country consumer statistics to show that people have already bought more items in two weeks than they have for the entire previous month.
Among consumers who have been resisting the idea of shopping online are those who prefer to see for themselves and judge the freshness and quality of the groceries before buying them. That has changed, first because of necessity and later on, as they have more online buying experiences, their trust in e-Commerce stores increases. The convenience of delivery is also a huge factor. Experiencing the convenience of delivery and getting used to it tend to make consumers stick to e-Commerce stores. Many department stores are reporting higher loyalty and spending among new online customers.
Tracking has also helped ease previously hesitant customers into online shopping. Being able to track the progress on mobile and on desktop helps build trust, set expectations and improve customer experience.
Staying Competitive in e-Commerce
Before the COVID-19 crisis, one of the strategies to stay competitive is embracing technology and digital tools. During the pandemic and beyond, utilizing technology is even more crucial if businesses want to keep up with changing consumer behaviors, demographics, as well as changing technology.
If the business has not yet fully embraced technology and digital tools, digital transformation is needed and should be done right away. Technology and digital tools across all processes will help automate and streamline business operations, facilitate data-informed decision-making, and enabling business growth across the globe.
Technology and digital tools can help toward automating and streamlining business operations. These allow the company to improve efficiency and save time and money. Automating business processes also frees up resources that can instead be used for other crucial tasks such as development of new products, improving marketing campaigns, improving customer experiences and more. Centralized and automated operations have the potential to improve customer experience using better customer service, efficient inventory management and quicker order fulfillment.
Technology makes it easier to collect data and gain valuable insights. Data can be used to predict trends and diagnose operational issues. Digital transformation also makes it possible for businesses to serve the needs of different consumers across the globe.
Adapting to the e-Commerce Boom with U.S. e-Commerce Managed Services from GeTS
GeTS’ US e-Commerce Import Program is a one one-stop import solution to the U.S. It includes duty free entry Type 86 shipment clearance, ground handling service and fulfillment for Section 321 parcels up to $800 USD.
Fulfilling a Section 321 shipment is traditionally done through an express facility to either JFK (New York) or LAX (Los Angeles). e-Commerce Managed Services from GeTS offers businesses more options and access, for more flexibility and informed decisions.
GeTS’ e-Commerce Managed Services provides more shipment clearance options into the United States compared to any other Express Consignment Carrier Facility (ECCF.) With e-Commerce Managed Services, shippers gain an alternative that will allow them to clear parcels in the same way they would clear if they were using an express facility. Clearing time is a bit slower at around 2 to 5 days, depending on the airport, but clients gain additional airport options that would not have been available otherwise.
Other Benefits from GeTS’ e-Commerce Managed Services:
Save on Costs - Zero custom fees per HBL!
Expanded Port Clearance – GeTS offers more airport clearance options. Clearance to more air (LAX, ORD and JFK) and ocean (Los Angeles and Long Beach) ports than other ECCFs provide.
24/7 Customer Support – GeTS provides step-by-step assistance by chat, phone and email; any time and any day.
Learn more about adapting to the e-Commerce boom with U.S. e-Commerce Managed Services. Visit our U.S. e-Commerce Managed Services page or contact us today!
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